Dubai: The General Department for Residency and Foreigners Affairs in Dubai (GDRFA) has opened new counters for special needs passengers at the arrival and departure lounges at Dubai International Airport. Major General Mohammad Ahmad Al Merri, Director General of the GDRFA said that the special needs counter which is installed at terminal 3 at Dubai airport is the first of it is kind in the Middle East and it will offer services to passengers with special need or those who are on wheelchairs.
Major general Al Merri said there will be e-gate counter for special need passenger at the arrival and another one at the departure. The e-gates counter is made in order to offer comfort to passengers with special needs who are using wheelchairs. “It is suitable in highs and allow smooth and quick movement in away the special need person can use his or her card by themselves and it will allow the wheelchair to go through the e-gate,” said Major General Al Merri.
Major General Al Merri said the latest e-gate system installed at the airport will serve to speed up and simplify the immigration process at entry and exit points, with smart gates provided for passenger with special needs. “We are trying to make all possible efforts to achieve 100 per cent passenger satisfaction,” he said.